At Merrill, we have multiple layers of security in place to protect our clients, employees and company. Additionally, we have a sustainable cyber security program that is centered upon:
We're consistently working to keep your accounts and information secure. Here are some ways we help protect you against fraud:
Early Fraud Warnings
Designed to identify potential fraud if unusual or abnormal spending patterns occur in your account—in the event someone has stolen your credit card account information and is charging purchases to you.
Remember: Don’t transfer money as a result of an unexpected phone call or text. We will never ask you to send us personal information such as an account number, Social Security number or Tax ID over text, email or online.
If you are making a transaction online or on the phone, you may be asked to enter a special three-digit code. This safeguard measure ensures that you physically have the Visa card with you-in the event someone has stolen your credit card number (but not your actual physical card), they can't make purchases online.
Here is where you can locate the special three-digit code that is printed on the back of your credit card:
Bank of America uses strong encryption so you can be assured that your payments will arrive safely and securely and that we will always keep your information private-in the event someone steals your checks that you are mailing out. "Encryption" means we convert the information into code (while it is transmitting from your computer to ours) so it is unintelligible to unauthorized parties.
Credit and banking services are provided by Bank of America, N.A.
Merrill’s employees are trained in incident response and resolution procedures. If you suspect that you have been a victim of identity theft or fraud, please call us at 1.800.MERRILL (637-7455), or contact your financial advisor.
Forward any suspicious email or text message to us at firstname.lastname@example.org.
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